SHIPPING & DELIVERY
Delivery Service
Australia Post is used to help get products to you within Australia. If a next day delivery or rush order is required, parcels are sent through DHL
A signature is required on every package. If you (or someone to sign for you) are not at the location to sign, a card will be left and you will need to organise re-delivery.
Cost
The delivery fee is $25 for smaller boxed orders Australia wide. For large format signage, the delivery fee is $35. You may be charged for any applicable local custom fees. These are not the responsibility of Cinastar Creative.
Our delivery service providers make change their fees from time to time, We reserve the right to make changes to our shipping policy at any time. The updated postage fees will be listed on this website.
Worldwide shipping is not available. Unfortunately large format signage can not be shipped internationally.
Please email cinastarcreative@gmail.com if you have any questions regarding the shipping of your order.
Dispatch Timeframes
Custom orders can take up to 3 weeks to be completed. Once the order is complete, you will be notified and the order will be given to the delivery service partner within 1-3 business days.
Delivery times will vary between orders – this is largely dependent on the delivery service provider.
As a guide, the following timeframes may apply:
Standard product orders: 4-7 business days
Express product orders: 1-4 business days
Cinastar Creative is not liable for any delay in dispatch of your order. Please find out estimated delivery times on the Australia Post website
You will be supplied with a courier tracking number on the day that your package given to the delivery service so you can track your goods from door to door.
Delivery Address
It’s your responsibility to make sure that your email and postal address details are correct. Cinastar Creative will not be responsible for any incorrect, misdelivered or failed delivery if you don’t supply current, accurate postal address details. If your order is undelivered due to your error and returned to us, we reserve the right to require you to pay further postage fees.
Loss or Damage
Cinastar Creative cannot be held responsible for any loss or damage in transit once the order has been dispatched. We will take the utmost of care to ensure safe and appropriate packaging and delivery methods are used.
In the event of items lost or damaged in transit, our liability is limited to the amount of any compensation we are able to recover from the delivery service provider.
Risk
Risk in each order passes to you on delivery to your nominated address. If you have authorised us to leave your order unattended at the delivery address, the order will be taken and left unattended. If it is delivered and you are not there, but someone else at the address signs for the parcel, this is your responsibility.
If tracking indicates that a product was lost in transit a written claim must be submitted no later than 30 days after the estimated delivery date. All such claims are subject to our investigation and sole discretion.
Returns
If we accept a return of any goods, risk in those goods will revert to us on our confirmation of receipt of the returned goods. We recommend you insure goods you return to us against loss or damage in transit. Please see our terms for returns of products.
Complaints and Enquiries
If you have any queries or complaints about our shipping and delivery options, please contact us at:
Last updated on 21/04/2024